We send out an order confirmation email shortly after you place your order so that you have a receipt. If you did not receive one and it is not in your spam folder, it is possible that the order was not fully placed or that your email was entered incorrectly. Please contact us via our email at lareani@outlook.com, and we’ll make sure to straighten it out.

Please check your inbox and spam folder for a shipping confirmation email. There, you’ll find a tracking number you can use on our Tracking Page to check the status of your shipment.If this doesn’t work, please contact us at lareani@outlook.com. We’ll need the name of the recipient, the email address used to place the order, and the order number. Once we have that information, we will get back to you with additional details on your order status.

Processing Time: 1-2 business days (excluding weekends)Shipping Time:- USA: 2-10 business days- UK: 5-10 business days- Australia: 7-10 business days- Canada: 7-10 business days- Europe: 7-10 business days- Worldwide: Varies, typically 7-10 business days

If you have not received your package within the estimated shipping times mentioned above, it may have been lost in transit or stuck in customs. Please email us at lareani@outlook.com so we can personally take care of your situation and get your items delivered ASAP!If your order is marked as delivered on the shipping tracking page, we are not responsible for missing parcels. However, contact us, and we’ll do our best to help you and provide recommendations on what you can do.

Undeliverable orders due to customer or address error will require reshipment. If this happens, we want to make sure you receive your order, and you won't need to cover the cost of the second shipping attempt. Please email us at lareani@outlook.com to ensure we have the correct address.

If the package cannot be delivered to the provided address due to issues such as an incorrect address or the recipient being unavailable, or if the package is refused, it will be returned to us. In that case, the customer will be contacted to provide a correct address for reshipment or wait until the package is returned to our warehouse to get a refund.What should I do if the tracking shows my order as delivered, but I haven't received it?Product infoCollapsible contentWill the watch fit my tiny wrist?Can I adjust it myself or do I need to go to a watch shop/jeweler?What is the full length of the watch?Is the watch durable? Will it rust or fade?Can I wear this watch in the water?What makes it different from other brands?Returns & ReplacementsCollapsible contentWhat should i do if i receive the wrong item(s)?I'm unsatisfied with my order, can I get a refund?CLARINE 2024With a strong focus on simple yet powerful design, drives us to create timeless pieces portraying a minimalist design.GOT A QUESTION?info@clarineco.comCUSTOMER CAREPrivacy PolicyTerms of ServiceShipping PolicyRefund PolicyFAQContact UsSign up for exclusive offers, original stories, events and more.EmailSign upFacebookInstagramPayment methods© 2024, CLARINE

If your tracking information shows that your order has been delivered but you haven't received it, please follow these steps:Check your mailbox and with neighbors: Sometimes, packages may be delivered to nearby mailboxes, a public mailbox area in an apartment building, or a safe place like a doorway, garage, or under a sunshade. Neighbors might also have received it by mistake.Confirm the address: Ensure that the shipping address you provided during the order is correct. You can find this information in the order confirmation email you received from us. Verify it to make sure the package was sent to the correct location.Check for notification cards: If the package is too large or the mailbox is too full, the postman might leave a notification card in your mailbox, requiring you to pick it up at the post office or a designated pick-up point. Please check for any notification cards.Contact the shipping company: After the package leaves our warehouse, it is the responsibility of the shipping company to ensure its delivery, so we can't do much. Based on your location and the shipping carrier, here are the contact details:USPS (United States)Ask us for your reference USPS tracking number before contacting them.Contact Number: 1-800-275-8777Service Hours: Monday to Friday: 8:00-20:30; Saturday: 8:00-18:00USPS Contact Page: USPS ContactFind the Nearest Post Office: USPS LocationsEVRI (UK)Ask us for your reference EVRI tracking number before contacting them.Evri Help Centre: Evri Help CentreEvri Contact Page: Evri ContactEvri Tracking Page: Evri TrackingYou can find a proof of delivery photo by entering your EVRI tracking number on their tracking page and then entering your postcode to get more details.Other Countries: Please contact us directly for assistance with your specific location.While we cannot directly intervene with the shipping company, we will be here to support you throughout the process and provide alternative solutions if needed. Our goal is to ensure you receive your package or, if that is not possible, to get your money back. Your cooperation in contacting the shipping company is crucial for a swift resolution. Please let us know if the shipping company does not provide a satisfactory solution, and we will do our best to assist you further.For further assistance, email us at lareani@outlook.com.