Shipping
Shipping Information
We strive to ensure that your order is processed and shipped as efficiently as possible. Below you will find detailed information about our shipping policies, including destinations, tracking, and additional charges for UK customers.
Order Processing
We do our best to process and ship orders within 1 business day (Monday to Friday, excluding holidays). Our aim is to get your purchases to you as quickly as possible.
Please be aware that shipping times may extend beyond our standard processing window following a new collection launch or during sale periods due to the increased volume of orders. Rest assured, our team is working diligently to dispatch all orders as swiftly as possible.
Shipping Destinations
We are pleased to offer international shipping to the following countries:
Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Belize, Benin, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Chad, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Ecuador, Egypt, Eritrea, Estonia, Ethiopia, Finland, France, Gambia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Guinea-Bissau, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea (South), Kuwait, Kyrgyzstan, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mexico, Micronesia, Moldova, Monaco, Montenegro, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palau, Paraguay, Peru, Poland, Portugal, Qatar, Romania, Saudi Arabia, Senegal, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Syria, Tanzania, Thailand, Togo, Tunisia, Turkey, Turkmenistan, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen.
If your country is not listed, please contact our Customer Service. We’ll be happy to help and explore options to ship to your location.
International Shipping & Customs
Orders delivered to international destinations are sent Delivered Duty Paid (DDP). This means import duties and taxes are calculated and paid upfront during checkout — so you won’t face unexpected costs when your order arrives.
You are responsible for complying with any local regulations. While we aim to provide accurate delivery estimates, customs delays may occur. For country-specific customs information, we recommend checking with your local customs office.
Address Changes & Tracking
Once an order is placed, the shipping address cannot be changed as we begin processing immediately. You'll receive a Track & Trace code by email to monitor your shipment. Please note that tracking updates may take until the next working day to appear.
If you haven't received your order, please check with neighbors or search for a delivery note. If tracking shows "delivered" but nothing has arrived, contact us at: info@bylayaan.com
Non-Delivered Orders
Use your tracking number to check delivery status. If issues persist — such as "delivered" status with no actual delivery — please reach out so we can assist you promptly.
Free Returns for Incorrect Deliveries
If you received an incorrect item, return it free of charge. Please register the return online at:
bylayaan.returnless.com
Further Information
For any questions about your order, our shipping policies, or anything else, please visit our Shipping FAQs or email our Customer Service team. We’re here to help every step of the way.